By using this website or contacting SilversouLart, you acknowledge that your personal information may be processed as described in this Privacy Policy. This page should be read together with our Disclaimer and Terms and Conditions.
Controller
For the purposes of data protection laws, SilversouLart is responsible for the personal information collected through this website and through direct communication with us.
Contact email: silversoularts@gmail.com
Data We Collect
We may collect personal information that you choose to send to us, including your name, email address, message content, project details, design preferences, reference images or links, delivery-related information, and any other details you include when contacting us.
Please do not send sensitive personal information unless it is strictly necessary for your request.
Website Data
When you visit this website, certain technical information may be collected automatically, such as IP address, browser type, device type, pages visited, approximate location, date and time of visit, referral source and website performance data.
This information is generally used to keep the website secure, functional and understandable from a usage perspective.
Purpose
We may use personal information to reply to your messages, discuss custom design requests, prepare quotes, manage commissions, process agreed work, provide customer support, improve the website, protect our rights, prevent misuse and comply with legal obligations.
We do not sell your personal information.
Legal Basis
Depending on the situation, we may process your personal information because you gave consent, because it is necessary to take steps before entering into a contract, because it is necessary to perform a contract, because we have a legitimate interest, or because we must comply with a legal obligation.
Legitimate interests may include replying to inquiries, protecting the website, keeping business records and presenting our work.
Contact Forms
If you contact us through a form, email or social media, we may keep your message and contact details for as long as needed to respond, continue the conversation, manage a possible project, resolve disputes or keep necessary business records.
If your inquiry does not lead to a project, we may delete or archive the message when it is no longer needed.
Custom Projects
For custom design work, you may send references, sketches, images, symbols, initials, brand material or personal ideas. We use this material only to understand and prepare your requested design, unless another use is agreed.
You are responsible for ensuring that any material you provide can be lawfully shared and used for the requested purpose.
Cookies
This website may use cookies or similar technologies to make the website work, remember preferences, improve performance, understand website usage, protect the site and connect with third-party services.
Essential cookies may be used without consent where they are necessary for the website to function. Non-essential cookies, such as analytics or marketing cookies, should only be used where legally permitted and, where required, after consent.
Analytics
We may use analytics tools to understand how visitors interact with the website, which pages are viewed, how the website performs and how we can improve the browsing experience.
Analytics providers may process technical identifiers and usage data according to their own privacy terms and settings.
Third Parties
We may use third-party providers for website hosting, security, contact forms, email, analytics, backups, spam protection, payment processing, shipping or other operational services.
These providers may process personal information only as needed to provide their services or as required by law.
Social Media
This website may link to SilversouLart profiles on Instagram, YouTube, Facebook or other platforms. If you click these links or interact with us on social media, those platforms may collect and process your information under their own privacy policies.
We are not responsible for the privacy practices of third-party platforms.
Sharing
We may share personal information where necessary to respond to your request, provide agreed services, process payments, arrange delivery, maintain the website, protect our legal rights, prevent fraud or comply with applicable law.
We do not sell personal information to advertisers or data brokers.
International Transfers
Some service providers may store or process information outside your country or outside the European Economic Area. Where required, we aim to rely on appropriate safeguards, contractual protections or other lawful transfer mechanisms.
Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including communication, project management, legal compliance, accounting, dispute prevention and website security.
Retention periods may vary depending on the type of information, legal requirements and the nature of the relationship.
Security
We take reasonable technical and organisational steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
However, no website, email system or online transmission can be guaranteed to be completely secure.
Your Rights
Depending on your location and applicable law, you may have the right to request access to your personal information, correction, deletion, restriction of processing, objection to processing, data portability and withdrawal of consent.
You may also have the right to lodge a complaint with a competent data protection authority.
Consent
Where we rely on your consent, you may withdraw it at any time. Withdrawal of consent does not affect processing that took place before consent was withdrawn.
For cookies, you can usually change browser settings, clear cookies or adjust any available cookie consent preferences.
Children
This website is not intended for children and we do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so we can take appropriate steps.
Changes
We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements or business practices. The updated version will be posted on this page with a revised “Last updated” date.
Contact
For privacy questions, requests or concerns, contact SilversouLart by email.
Contact us